I had a wonderful stay at this hotel. The first thing that impressed me was its great value for money. The prices were reasonable and definitely worth it for the amazing service and attention to detail that this hotel provides. Another standout feature was the location. It was conveniently located near the Hakuba JR station, making it easily accessible for travelers. The staff were friendly and went above and beyond to ensure a comfortable stay. I particularly enjoyed the rooms with our private bath, which added an extra touch of luxury. Lastly, the breakfast was absolutely delicious, with a wide variety of options to choose from. I especially loved the homemade jams and pastries - a delightful treat to start the day.

All was perfect during my stay.

Great staff, clean rooms, comfortable futons, convenient location near bus terminal, excellent service and hospitality, beautiful presentation of meals.

Couldn't stay longer.

The breakfast and dinner were great with a variety of Japanese foods to try. The ski facilities were convenient, had a drying room and lockers. The staff was genuinely helpful and friendly, going above and beyond to ensure comfortable and enjoyable stays. They also had an amazing onsen, indoor and outdoor.

The rooms were quite dry and the humidifier was unclear to use. Some of the staff did not speak fluent English, making communication a bit difficult at times.

The hotel was conveniently located close to the bus terminal, and allowed us easy access to various ski resorts and other mountains in the area. The staff was incredibly friendly, and the breakfast was delicious with a variety of options to choose from.

The room was quite dry, and the humidifier provided wasn't clear on how to use it properly.

I recently stayed at a hotel in Hakuba for a week and had an amazing experience. The traditional Japanese room with tatami mats was not only super comfortable but also kept me nice and warm during the cold weather. The attention to detail in the room, like the beautiful little touches and our private bath, added a touch of luxury to our stay. Additionally, the hotel's location near the visitor's center made it really easy for us to explore the area.

Everything was perfect, couldn't ask for more.

Our stay at Bergtour Marukita was absolutely fantastic. The location couldn't have been more convenient, with the main bus terminal and shuttle buses to the ski resorts just a stone's throw away. We loved the fact that there were shops and restaurants within walking distance, making it easy to explore the area. After a day of skiing, the lockers and dry room for our snow gear were easily accessible. The highlight of our stay was definitely the onsen, especially the outdoor bath which allowed us to relax and soak in the beautiful surroundings. The meals at the hotel were delicious, with a variety of seasonal and local produce. We particularly enjoyed their homemade jams and pastries. The staff at Bergtour Marukita were incredibly friendly and went above and beyond to accommodate us throughout our stay and even after we had left. They helped us locate and return some items we had left behind at the hotel. we couldn't have asked for a better experience. We wholeheartedly recommend Bergtour Marukita for a wonderful stay in Hakuba.

We had an amazing stay at this hotel! The staff was incredibly friendly and accommodating, making us feel right at home. The Japanese-style tatami room was beautiful and clean, and the indoor/outdoor onsen was the perfect place to relax after a day of skiing. The hotel is conveniently located near the Happo One bus terminal, making it easy to get around to all the nearby mountains. We also loved the delicious breakfast and the various hotel facilities available, including a drying room for our gear.

Nothing I didn't like to be fair! Our stay was fantastic.

One of the highlights of my trip was staying at this hotel. The location was super convenient, just a short walk from the main bus terminal and close to shops and restaurants. The staff were incredibly friendly and went above and beyond to accommodate us, even driving us to the bus stop and giving us treats for the journey. The rooms were spacious and comfortable, with beautiful little touches like a private bath and a big closet space. And let's not forget about the breakfast, which was absolutely delicious with lots of local produce and homemade treats to try.

Nothing to complain about, everything was perfect!

My partner and I went on a romantic getaway at a hotel with great amenities and location. We loved the hot springs on the rooftop, soaking in the cozy atmosphere while admiring the breathtaking mountain views. the staff was very helpful, giving us lots of suggestions of exciting activities to do around town. The hotel is situated just a short stroll from the town and central to the shuttle bus services to the ski fields. We also enjoyed having a private bath in our room, which made our stay extra special.

While we had a wonderful time at the hotel, we found it a bit inconvenient to pay extra for room cleaning. We thought it should come as a standard service in a hotel of this category.